Crash while scanning

Discussion in 'ESET Smart Security' started by Nerius, Jul 29, 2008.

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  1. Nerius

    Nerius Registered Member

    Joined:
    Jul 9, 2008
    Posts:
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    Location:
    Lund, Sweden
    Im using the latest version of smart security 3.0.669, and while scanning for virus/malware ESET service crash after a while.
    I have swedish xp pro. errorlog says something about wrong in a program: program ekrn.exe, version 3.0.669.0, incorrect modul ntdll.dll, version 5.1.2600.5512, incorrect adress 0x000109f9.

    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 6b 72 ure ekr
    0018: 6e 2e 65 78 65 20 33 2e n.exe 3.
    0020: 30 2e 36 36 39 2e 30 20 0.669.0
    0028: 69 6e 20 6e 74 64 6c 6c in ntdll
    0030: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0038: 2e 32 36 30 30 2e 35 35 .2600.55
    0040: 31 32 20 61 74 20 6f 66 12 at of
    0048: 66 73 65 74 20 30 30 30 fset 000
    0050: 31 30 39 66 39 109f9
    _________________________________
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 6b 72 ure ekr
    0018: 6e 2e 65 78 65 20 33 2e n.exe 3.
    0020: 30 2e 36 36 39 2e 30 20 0.669.0
    0028: 69 6e 20 6e 74 64 6c 6c in ntdll
    0030: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0038: 2e 32 36 30 30 2e 35 35 .2600.55
    0040: 31 32 20 61 74 20 6f 66 12 at of
    0048: 66 73 65 74 20 30 30 30 fset 000
    0050: 31 31 36 36 39 11669
    _________________________________


    (hope i translated it correct into english)

    when it crashed, the whole network locks up and ESET, and i can't connect to internet, and im forced to reboot.
    I have uninstalled, cleaned registry and files from HD for leftovers and reinstalled 4 times, and ESET service crash every time it scans.

    system is: XP Pro
     
  2. Marcos

    Marcos Eset Staff Account

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    Could you confirm or deny that the problem persist when running a scan using ecls.exe from within the ESET installation folder?
     
  3. Nerius

    Nerius Registered Member

    Joined:
    Jul 9, 2008
    Posts:
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    Location:
    Lund, Sweden

    Hello. Im not sure if i understand what you mean running a scan using ecls.exe from within the ESET installation folder?

    I just tried doubelclicking the ecls.exe from the ESET install folder, and a DOS window popped up and closed after just a second.
     
  4. cocolucho

    cocolucho Registered Member

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    Posts:
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    ESS 3.0.669.0 - Update 3308
    The problem persist when running a scan using ecls.exe from within the ESET foldee. ecls.ex window closes at 2 seconds run.
    Any solution to this problem?
     
  5. Marcos

    Marcos Eset Staff Account

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    You'll need to run ecls.exe with the appropriate parameters as it's a command line scanner that needs some input information to run. You can run it from within Total Commander, FAR or another file manager, or simply from within the command window (Start - Run and type command. You'll need to navigate to the ESET installation folder in order to run a scan.)

    Please post here the information about installed modules (Help -> About) so that we know which exact version you're using.
     
  6. Nerius

    Nerius Registered Member

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    Location:
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    I don't know about those command managers. How do i run it in the start - run option? Tell me what to write in there?
    the path is: C:/Program/ESET/ESET Smart Security/ecls.exe


    In ESET about:

    ESET Smart Security
    Version 3.0.669.0

    Licence valid until 2009-05-31.

    Virus signature database: 3308 (20080729)
    Update module: 1024 (20080514)
    Antivirus and antispyware scanner module: 1134 (20080729)
    Advanced heuristics module: 1071 (20080509)
    Archive support module: 1081 (20080729)
    Cleaner module: 1032 (20080724)
    Anti-Stealth support module: 1002 (20080723)
    Personal firewall module: 1038 (20080402)
    Antispam module: 1008 (20080708 )

    Microsoft Windows XP (32-Bit)
    Version 5.1.2600 Service Pack 3
    Intel(R) Core(TM)2 Core Quad CPU Q6600 2.40MHZ, 3071 MB RAM
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
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    Posts:
    14,376
    Hello,
    I've noticed that you have an older version of the "Antivirus and antispyware scanner" module installed. Could you please run a manual update to see if the latest version 1135 is downloaded? Then run an on-demand scan and let us know about the result.
     
  8. Nerius

    Nerius Registered Member

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    Location:
    Lund, Sweden
    Ok, thats odd. I have updated manually but there is no updates. ESET says its up to date.
     
  9. cocolucho

    cocolucho Registered Member

    Joined:
    May 8, 2008
    Posts:
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    Update 3110
    All very well, problems solved 100%
    Thank you for the help extended
    excuse my English
    Greetings from Peru
     
  10. Nerius

    Nerius Registered Member

    Joined:
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    Posts:
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    Location:
    Lund, Sweden
    Now it finally updates to Antivirus and antispyware scanner module: 1135 (20080730)

    Gonna do a on-demand scan now. *fingers crossed*
     
  11. Nerius

    Nerius Registered Member

    Joined:
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    Posts:
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    Location:
    Lund, Sweden
    Yes, it worked. Scanned now without crashing with the new update.
    Thanks for the support!
     
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