Crash when loading Acronis Image

Discussion in 'Acronis True Image Product Line' started by Jonny Ellison, Feb 22, 2006.

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  1. Jonny Ellison

    Jonny Ellison Registered Member

    Joined:
    Feb 22, 2006
    Posts:
    3
    Crash when loading Image

    I’m using Acronis True Image Server 8.0 for Windows.
    I’m stuck trying to restore an boot partition image ,W2k3 srv, to a Virtual Server.

    Senario
    After confirming Acronis to reboot when restoring image, I got a CMD like screen whit message “ Acronis image loading, please wait…” after awhile I got a black screen, nothing happens, Acronis seams to have crashed. The image is created on a HP platform and the target for restoring is Microsoft Virtual Server on Dell platform.

    Please anybody who knows how to solve the problem? What to do?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jonny Ellison,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please make sure that you use the latest build (101:cool: of Acronis True Image 8.0 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    Please create the bootable rescue media with Acronis True Image 8.0 Server for Windows, boot your Microsoft Virtual Server form it and try to restore an image.

    If the problem still persists, please detach all your USB devices.

    If that does not help, please boot your computer from the Acronis True Image rescue disc (the full version) and press F11 key when the "Starting Acronis Loader..." message appears? After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word and click on the OK button. As the startup messages stop scrolling, you can use Shift+PgUp and Shift+PgDn keys in order to scroll the screen manually. Please write down the last few lines of the output, or use a digital camera to make shots of the output screens and send the captured information to us.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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