Crash And Reboot With Version 657

Discussion in 'ESET NOD32 Antivirus' started by Thankful, Jun 15, 2008.

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  1. Thankful

    Thankful Savings Monitor

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    My computer crashes and reboots at least once a day with the latest version.
    To what email address and what diagnostic tools (i.e. minidump, sysinspector) should I send? I am currently using another AV but would like this problem solved so I can go back with NOD32.
    Thanks.
     
    Last edited: Jun 15, 2008
    Thankful, Jun 15, 2008
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  2. Kosak

    Kosak Registered Member

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    Hi!

    Have you installed any security program before? Have you caught malware, which could have damaged EAV's service?
     
    Kosak, Jun 15, 2008
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  3. Thankful

    Thankful Savings Monitor

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    Well of course I have installed other security programs before.
    I have not recently caught malware.
     
    Thankful, Jun 15, 2008
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  4. Kosak

    Kosak Registered Member

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    So, when EAV and other security application (AV or integrated suite) had been running together, it could have caused this problem.
     
    Kosak, Jun 15, 2008
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  5. Thankful

    Thankful Savings Monitor

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    I've been around long enough not to run more than one AV at a time.
     
    Thankful, Jun 15, 2008
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  6. Kosak

    Kosak Registered Member

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    Uninstall your actual security programs and check, if everything was correctly removed. Then perform these steps.
     
    Kosak, Jun 15, 2008
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  7. Thankful

    Thankful Savings Monitor

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    Do you work for Eset?
     
    Thankful, Jun 15, 2008
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  8. Kosak

    Kosak Registered Member

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    Not yet.

    Then, if problem will appear once again, send log from SysInspector to support[at]eset.com with this thread's url enclosed, please. :thumb:
     
    Kosak, Jun 15, 2008
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  9. Thankful

    Thankful Savings Monitor

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    Sysinspector log sent. My gut feeling is this version is having trouble coexisting with Faronics Anti-Executable. I would be interested if anyone is successfully running version 657 with Faronics Anti-Executable.
     
    Thankful, Jun 16, 2008
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