crash after update - runtime error

Discussion in 'Other Acronis Products' started by mascaraRunz, Sep 16, 2005.

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  1. mascaraRunz

    mascaraRunz Guest

    since the update of the software and spyware definitions
    my computer crashes
    i cannot use the spyware scan without a runtime error
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello mascaraRunz,

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    First of all please download the latest build (748.) of Acronis Privacy Expert Suite 8.0. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product. Then please download the latest spyware updates and try to scan for spyware again. If the problem remains please Please do the following in order to enable mini-dumps.

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and send the mini-dumps created to along with the link to this thread. This will allow us to investigate the problem thoroughly.

    Also please describe all your actions before the issue appears step-by-step.

    Thank you.
    Irina Shirokova
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