I am using True Image 9 build 2302. I have plugged in my image. The image is from a 500GB RAID 0 array and is about 45GB in size. When I try to copy files and folders from the image i am successful for the first few files and folders, but then i receive the error message "The request could not be performed because of an I/O device error". From this point on I cannot transfer and more files unless I unplug the image and re-plug it back in again. Once I have re-plugged the image back in, i can then transfer the same files that are causing the error (so it is not related to corrupt media) but only a few, I then get same error message, have to re-plug in and the slow, tedious, cycle continues. It sounds to me like a driver issue? Has anyone has similar problems? Can anyone help? And if Acronis support reply to this post PLEASE DO NOT COPY AND PASTE YOUR GENERIC RESPONSE ABOUT UPDATING TO LATEST VERSION AND RE-INSTALLING THE SOFTWARE BECAUSE IT IS VERY FRUSTRATING WHEN YOU TRY TO FOB CUSTOMERS OFF LIKE THAT. Thank you.