Corrupt Files During File Backup - TI-9

Discussion in 'Acronis True Image Product Line' started by jzeisler, Sep 29, 2005.

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  1. jzeisler

    jzeisler Registered Member

    Joined:
    Sep 29, 2005
    Posts:
    6
    During file backup, several files give "The file is corrupted" error message but the files are not corrupt. Error code 13 (0x400D).

    Anyone have an answer to this issue?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jzeisler,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Please make sure that you use the latest build (2273) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please also check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    If the problem still persists after installing the update and checking your hard drive then please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the following information:

    - Make a screen shot of the error message;

    - What exact files are reported as corrupted? Describe them in more words;

    - Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon.

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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