Continuously Scanning but Stuck at Zero Percent

Discussion in 'ESET Smart Security' started by dmo, Apr 1, 2011.

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  1. dmo

    dmo Registered Member

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    Hello,

    For about three days now Eset has been scanning my computer and won't stop. I'm running Eset version 4.2.71.2 and Windows Vista Home Premium 32 Bit.

    If I hover my mouse over the Eset Icon on the taskbar it reads, "Computer scan in progress..." When I open Eset and navigate to the "Computer Scan" tab it shows an On-Demand Computer Scan. The weird thing is, this scan is at zero percent and has been since this started.

    If I try to pause the scan it reads as, "Waiting to pause scan" but will NEVER actually pause the scan. When I push the "Stop" button nothing happens.

    This so called "scan" is going all the time and I'm wondering what I can do to make it stop? I've noticed it slow my computer also so it's kind of annoying.

    Thanks in advance for any replies!
     
  2. Marcos

    Marcos Eset Staff Account

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    Did you start the scan by clicking Smart scan or you ran a custom scan? If the latter, does disabling archives and sfx archives make a difference to exclude the possibility that a large archive is being decompressed and scanned?
     
  3. dmo

    dmo Registered Member

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    I didn't start this particular scan at all. One day it just showed as scanning. I did run a full scan to see if that would stop this unknown scan but all that happened was I had two scans running at once.
     
  4. SMitchell

    SMitchell Registered Member

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    Sorry to bump an old post, but I have noticed this with two of our client computers today. This is something that we faced often when we had Webroot, so I hope there is something we can do about this.

    Startup scanner stuck at 0%. I do not know when the scan first started, the complaint was that "The computer is running slow, and the green thing has been spinning forever". I could not Pause, could not Stop the scan.

    I tried running an on-demand Smart-Scan and then Stopping it, this worked to cancel both scans.
     
  5. Marcos

    Marcos Eset Staff Account

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    Does the problem return if you uninstall ESS using the Uninstall tool in safe mode and install the latest version of ESS from scratch without modifying default settings?
     
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