Constant Pop-ups (even when IE is closed)

Discussion in 'adware, spyware & hijack cleaning' started by snowflow, Jun 13, 2004.

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  1. snowflow

    snowflow Registered Member

    Joined:
    May 25, 2004
    Posts:
    3
    Please help, I keep getting pop-ups and other unwanted junk. As fast as I remove the offending stuff with ad-aware and hijack this, it comes right back! What am I missing? Here's my most recent log:

    Logfile of HijackThis v1.97.7
    Scan saved at 6:55:07 PM, on 6/13/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
    C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
    C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\WINDOWS\System32\ctfmon.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\fxssvc.exe
    C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\Program Files\Common files\WinTools\WToolsA.exe
    C:\Program Files\Common files\WinTools\WSup.exe
    C:\Program Files\Common files\WinTools\WToolsS.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Maria C. Lameiro\Desktop\Pablo Wolfe\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50032
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
    O1 - Hosts: 69.20.16.183 auto.search.msn.com
    O1 - Hosts: 69.20.16.183 search.netscape.com
    O1 - Hosts: 69.20.16.183 ieautosearch
    O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\System32\btiein.dll
    O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
    O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
    O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: AIM (HKLM)
     
  2. IMM

    IMM Spyware Fighter

    Joined:
    May 6, 2004
    Posts:
    351
    Before you start, please unzip HijackThis to it's own folder somewhere.
    The program will make backups in the folder it's run from.
    These easily get lost in a Temp folder and are an annoyance on the desktop.

    It looks like part of your log has been cut off -- there are ususally entries past the O9 point ??

    Uninstall Wintools from Control Panel > Add/Remove programs (reboot if required)

    If you can't uninstall it from Add/Remove then
    Use Taskmanager (Ctrl-Alt-Del) to end these running processes if you can
    (or use Process Explorer)
    C:\Program Files\Common files\WinTools\WToolsA.exe
    C:\Program Files\Common files\WinTools\WSup.exe
    C:\Program Files\Common files\WinTools\WToolsS.exe
    before removing it manually.

    Run HijackThis again, push Scan and place a check mark next to the following items using your mouse.
    Next, close all browser Windows, and push the 'Fix checked' button in HijackThis

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50032
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
    O1 - Hosts: 69.20.16.183 auto.search.msn.com
    O1 - Hosts: 69.20.16.183 search.netscape.com
    O1 - Hosts: 69.20.16.183 ieautosearch
    O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\System32\btiein.dll
    O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
    O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe


    ----------

    Download the latest version of Ad-Aware at http://www.lavasoftusa.com/support/download/
    After installing AAW, and before running the program, you NEED to FIRST update the reference file following these instructions.
    Now do the following:
    - Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Scanning Engine:
    check: "Unload recognized processes during scanning."
    - Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Cleaning Engine:
    Check: "Let Windows remove files in use after reboot."

    Press "Scan Now"
    - Check option "Use Custom scanning options"
    - Check option "Activate In-Depth Scan"
    - Press "Select drives\folders to scan"
    - Select the active partition which is usually C:

    Now press "Next" to let Ad-aware scan your drives...
    It will find a number of "bad" files and registry keys.
    Right-click in that pane and choose "select all"

    Now press "Next" again.
    It will ask you whether you'd like to remove all checked items. Click OK.

    Finally, close Ad-Aware, and reboot.
    ----------

    Delete the following folders completely:
    C:\Program Files\Toolbar\
    C:\Program Files\Common files\WinTools\



    ------ some partial info (for further cleanup)
    http://www.kephyr.com/spywarescanner/library/bubba.wintools/index.phtml
     
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