I have to agree with Mele20, I am in the good ole US of A also and had to use support on 3 occasions now. Support here in the US doesn't seem to be the same as some of you receive in other countries. I purchased NOD through www.nod32.com and all of my support questions/problems were sent to email@example.com. However, all of the responses from support have come from (someone)@eset.sk which I presume to be the Slovakia location. So it seems the US office merely forwards to the Slovakia office. Unless the Slovakia office handles the definitions as all my problems were with false positives. Of course the support satisfaction questionaire always comes from the US office.