(second time I'm typing this - they should warn you that you get logged off while typing a long message!!!) Typed in Word then pasted! I recently started having some problems with my Dell Dimension 8300 and decided it was time to start backing up. It has an 80 GB HD and I purchased a 500 GB external to use for extra storage and backups of several PC’s. I purchased true image and have several questions. I have studied the user’s manual, FAQs, knowledge base, and the forum and am still confused about a few issues. Sorry about the number, but I wanted to get as many issues resolved at once as possible. 1. Do I need to partition the external HD for any reason? 2. After installing ATI, I did a full disk image backup to the external. It placed the image in numerous files, which I expected. However, the files are on the root directory of the disk. Can I simply create a folder for that PC and put all backup files (full and incr/diff) for it in the folder? Then do the same for the other PC’s? 3. Secure zone. The manual says you need to have a secure zone created in order to use the startup recovery manager. It appears startup recovery manager is needed when the OS won’t start on your PC. I’ve seen conflicting information here that secure zone is not necessary to use restore. I can understand not needing the secure zone if I just need to restore individual files or folders. But if I have a total HD crash and want to restore the entire disk, it appears I do need secure zone created. Is that true? Do I not need it if I’m restoring to a new HD? 4. If I do create a secure zone, my understanding is that it is on the actual HD in the PC and I need to estimate the size needed. If I am imaging entire HD, won’t the secure zone area be very large and take up significant space? 5. The problem with the Dell is the graphics card. However, Dell has decided to give me an entire replacement tower. I’m assuming the new HD will be similar to what I got in the PC when I bought it, with OS and software loaded. It appears I have three choices to get the old system into the new tower: swap the HD’s, restore my disk image to the new HD, clone the old HD onto the new one. I get the impression from Dell that they want the “entire” tower returned, including the old HD, so simply swapping may not be an option. In this particular case, what would be the best option of cloning and restoring? (more along this line below) 6. The new HD will not have ATI on it. How do I run restore? Could I run it from the CD, install it on the new HD, or create and use a recovery disk? 7. When you do a full restore onto a HD that already has information on it (OS, applications, etc.), does it overwrite everything? Would I have to format the new HD before doing the restore? 8. When I did my initial full image backup on my existing HD, ATI asked what I wanted to back up. The options it gave were the following: Disk 1, a partition labeled as “pri, act” that was about the size of my HD, and a third area that was small in size and I can’t remember what it was called. Since I wanted the entire disk, I simply clicked on “disk 1” and that automatically selected both other choices. Was this the right thing to do? Do I have a complete image of my old system? When deciding whether to purchase ATI or Norton Save and Restore, I read that ATI required more knowledge of computer hardware, etc.. It appears those comments are true. The user’s manual is really not clear in explaining these issues. Any explanation or help is greatly appreciated. I’m sure there will be more!!