I am using Acronis True Image Echo Workstation with Universal Restore. I use a 1 terabyte external USB drive solely for backup storage. About 2 weeks ago my computer began behaving badly and sensing something was going to happen I made a complete backup and created a recovery disk. In addition to my C drive being backed up, I also backed up another external drive that was for storage of all the software i would buy on line which I kept along with the receipts, order confirmations, access codes, user keys, etc. My system did fail and after getting it back up and running again I encountered a sick to my stomach situation with the backup files from the external drive containing my software and the related information. I am able to open the C drive backups from within the Acronis program. However, when I tried to open the other backup I get an error that says: The selected file is not an Acronis True Image Echo Workstation archive. Clicking "next: generates the following: Acronis True Image Echo Workstation backup archive file is corrupted. If the backup is an image, you may try to restore data from it by mounting the image and restoring intact data. I did those backups at the same time i did the C drive backups and checked to make sure there were no errors after the backups completed. There were none. I looked through the help information I could find and tried the few that seemed to apply. I tried copying the files to my C drive to open them. It didn't help as i got the same messages from Acronis and from clicking on them directly. I tried the recommended way of opening them by clicking directly on them where they resided on the backup drive. The C backups opened flawlessly but with the software storage external drive I still got the message that the files are passworded. I honestly do not remember passwording them and don't think I intentionally did. There was/is no reason to since I am the only person who can access my computer and don't have kids, free ranging guests over, host parties or do anything where my security could be compromised so a password would be necessary. Just to be sure it wasn't a disconnected synapse blocking the memory of setting a password, I ran down the list of passwords I use to try to open the files. I have a system where I use certain passwords for certain types of applications and keep a document of them (encrypted and passworded and stored on a flash drive). None worked. I did not use any type of administrator password ever for any drives, C or any of the externals. The only such thing is my network passwords and the backup drive is not a network drive. I have thousands of dollars worth of software that I need and activation data for a lot of other software that's on disks. As a final awful thing migraine inducing thing to happen, when I reconnected the drive that had all the software on it, it wouldn't come up. It blinked and went on clicking over and over as the head loaded but never was able to start reading. I tried turning the drive over, standing it on its side, letting it run and every other one in a million chance trick to try to coax it to life one last time. My last desperate act I am considering attempt is putting a fresh drive in the computer for the C drive and doing a total system restore using the boot disk to see if maybe that would somehow help me. My first question is would doing this possibly have ANY effect on the files I can't open? Question 2: Is it possible I am seeing the password request box as the result of an error or is it likely I did password the file? Question 3: Can anybody offer any other suggestions or hope? Question 4: If it is passworded does anybody know a good hacker for hire that could find it?