Concerning error when creating an image of a vista partition

Discussion in 'Acronis True Image Product Line' started by Dalton, Feb 1, 2007.

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  1. Dalton

    Dalton Registered Member

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    I own a copy of True Image Workstation 9.1, which is not yet compatible with Windows Vista. After I booted from the rescue media and started the wizard to back up my system partition, I received several error messages indicating "Failed to read from the sector...".

    I rebooted into windows and completed a sector by sector scan of this drive, but no bad sectors were found.

    It then occurred to me that it could be due to changes in the NTFS file system, but I received the same errors when booting from the rescue media of the True Image Home 10.0 Trial that I downloaded.

    Is this a known issue or should I further investigate my hard drive? What utility would you recommend?

    Regards,

    Dalton
     
  2. LeChuck

    LeChuck Registered Member

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    Try creating the partition with Windows XP. During Windows Vista Installation, DO NOT delete the partition. Format it only.

    By doing this, it is ok with TI 10 Home.
     
  3. Dalton

    Dalton Registered Member

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    OK, I'll try that. It's looking like I'm going to have to dual-boot anyway.

    Question, though.

    To your knowledge, does Vista introduce changes to how partitions are laid out and configured, AS WELL AS changes in the NTSF file system?

    Regards,

    Dalton
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Dalton,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that the build of Acronis True Image 9.1 Workstation, which provides Windows Vista support was released recently. Please log in to your account and download the latest build (3886) of Acronis True Image 9.1 Workstation from the "Product Update" section. To get access to updates you should first register your software. Please create a new Acronis True Image Bootable CD using the latest build.

    If the issue persists with the latest build, please create Acronis Report and Linux System Information as it is described in Acronis Help Post.

    Please also clarify the exact error messages you have received. Please also collect the log file from Acronis True Image that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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