Computer repair guys toolbox

Discussion in 'other software & services' started by kerberos, Dec 15, 2005.

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  1. kerberos

    kerberos Registered Member

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    Hi All,
    I was curious about the computer repair guys on here (if there are any), or the techies who always end up fixing machines for family and friends,neighbours etc.. and what tools they consider crucial in repairing or restoring a clients machine. What software or system utilities do you carry in your carry case of cd's/dvd's that serve you well.
    As an example of what sort of things:
    What hardware pc healthcheck is your favourite:
    What system utility software is your favourite:
    Registry cleaner that serves you well:
    Any other tools that are crucial to the job:

    What are your main tools that you couldn't live without?

    Thanks all, it would be great to get an overview of what all you guys use.
     
  2. Mrkvonic

    Mrkvonic Linux Systems Expert

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    Hi,
    Tired, got to sleep now.
    Will mention one tool: Ultimate Boot CD for Windows based on BartPE.
    Mrk
     
  3. Notok

    Notok Registered Member

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    Portland, OR (USA)
    Everything SysInternals, but you probably already knew that :)
     
  4. Infinity

    Infinity Registered Member

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    that is something I can confirm, personally for myself I was glad someone else made it for me :D cause that was something I was looking for actualy .. atm there are several other 'versions' too .. some called them even better :eek:

    If the problem is spyware related/virus related:
    * A good HJT analysis is still appreciated

    If you're looking for software:
    * That's personal :D you won't win anything with copying would B.G. say :D
     
  5. ettu

    ettu Registered Member

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    Dec 17, 2005
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    Location:
    Featherston, New Zealand
    Registry fix, registry Mechanic
    adaware, spyware scanner, Ms Antispyware
    Trend Micro sysclean, AVG free
    windows memory tester, memdoc
    Seatools, max blast
    Hotcpu, HDDT
    outlook backup, outlook express backup
    IEradicator
    Norton Removal
    Dialup pass, mail pass
    A whole lot of trojan, virus removers
    CW Shredder, hijack this
    sometimes still use norton system works
    SP2 for XP, SP4 for W2K
    Norton Ghost boot disk
    USB HDD caddy open with extra long cables
    USB HDD caddy with HDD
    Bart PE boot disk
    Win98, W2K, XP Home, XP Pro cds
    and a hammer for the real tough ones:)
     
  6. trickyricky

    trickyricky Registered Member

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    I carry a whole raft of stuff when I go on-site to sort out computers. The most useful tool I take is a 1Gb USB flash drive crammed full of security-related utilities and applications, many of which ettu has already listed. Plus the obligatory collection of CDs such as the UBCD, Knoppix, Nyquil's AVCD, and several others. Plus I ensure that my own PC is accessible remotely via Logmein in case I need to check some info which I forgot to take with me.

    I also carry hardware bits such as a couple of PCI network cards, a 4-way USB hub, a USB WiFi dongle and so on.

    I guess my philosophy is that if the enemy is outnumbered and outgunned, I'll eventually win ;)
     
  7. usernamehere

    usernamehere Guest


    Wow! what a lot of work it must be to keep all that updated. I hope your getting well paid for all your work keeping those apps up to date. Not to mention the work you do on others computers. I gave up trying to keep all that stuff updated a while back and minimized it to only a few essential apps. It can be a full time job just keeping a zillion different security apps up to date.
     
  8. kerberos

    kerberos Registered Member

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    Thankyou to you guys above who've replied to my post. It makes interesting reading to compare what each of you carry with you to your jobs.
    I must admit to feeling that the long list by Ettu seems a bit excessive? Not sure if these tools could be narrowed down by general optimization suites that are coming out nowadays?

    I was curious what the average call from a customer was for a computer guy.
    I understand there is a vast range of phone calls for anything and everything pc related, but do you feel that the average home user is much more clued up nowadays, and can cope with reinstalling windows or using norton system works or other suites that seem to solve most problems.
    I was curious whether the types of phone calls you pc guys get are much more sophisticated nowadays due to pc literate users now, or do you still get people who dont know much else apart from solitaire, e-mail (till it breaks) and internet explorer. (till porn pop ups appear.)
     
  9. ettu

    ettu Registered Member

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    a lot of calls are, restart your router, ummmm the biege coloured box thats plugged into your computer, yes the one with the lights on it, yes there should be cables attached to it, yes they plug into the computer, and one goes into the phone jack, thats the white panel in the wall..........

    the fun part is always interpreting what your customer is trying to say;)
     
  10. trickyricky

    trickyricky Registered Member

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    London, UK
    Again, my experiences are much like those of ettu. The vast majority of PC users appear to be pretty clueless about what's going on and few have heard of spyware let alone what it is and hot to avoid getting it. Those that have an AV tend to use it until they get an infection and then find that it hasn't updated for months because their subscription expired.

    People tend to put up with loads of virus/spyware/trojan infestation until their PC becomes completely unusable, by which time it's taking 15 minutes to boot up and every click takes 3 minutes to get noticed by the system, if it doesn't cause a crash first. I guess that PCs are merely tools and most people will use a tool until it breaks and won't worry about maintenance or housekeeping, much as they do with cars or wood-saws.

    Many times I get them on to Logmein so that I can see what the problem is and get it sorted in a sensible time-frame rather than getting into very confusing exchanges over the phone.
     
  11. ErikAlbert

    ErikAlbert Registered Member

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    LOL. I have read some websites about these calls and customer's replies. Very funny sometimes.
     
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