Compatibility problem with ZyWALL IPSec VPN Client

Discussion in 'ESET Smart Security' started by KevinHejn, Dec 23, 2009.

Thread Status:
Not open for further replies.
  1. KevinHejn

    KevinHejn Registered Member

    Joined:
    Dec 23, 2009
    Posts:
    3
    I have compatibility issues with SmartSecurity and ZyWALL IPSec VPN Client. When trying to install the VPN client while SmartSecurity is installed I get a BSOD with the IRQ_LESS_OR_EQUAL error. This seems directly related to the “TheGreenBow NDIS Filter Driver” installed by the VPN client. I found a workaround for this by allowing installers full rights over Windows\System32\drivers\NDIS.sys before installing the VPN client. If I try to install SmartSecurity after the VPN client has been installed I also get a BSOD. After a reboot, SmartSecurity reports that protection is not running and that the firewall installation is corrupted.

    When using the first approach, there is another problem. Each time Windows is booted, I get an error that ESET SmartSecurity Miniport #[some numer] could not be installed correctly. However I have only observed this when using a 64 bit Windows installation. A more significant problem is that the VPN client is unable to connect properly when SmartSecurity is installed. I have opened the required ports and allowed the program internet connection when asked. However, the client only connects 1 of 10 times and only completes the first phase of the tunnel setup. It doesn’t help to disable the firewall completely, but as soon as I uninstall SmartSecurity, there is no problem connecting.

    I am using the latest version (2.4.204.61.03) of the VPN client as well as a fully updated SmartSecurity.

    Thank you in advance for any hints.
     
  2. WayneP

    WayneP Support Specialist

    Joined:
    Apr 9, 2009
    Posts:
    339
    Hello,

    When you say "fully updated SmartSecurity" do you mean the latest build? If you are not using 4.0.474 then I would recommend downloading it from here.
     
  3. KevinHejn

    KevinHejn Registered Member

    Joined:
    Dec 23, 2009
    Posts:
    3
    It is the latest build I am using - I downloaded it today to be sure.
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
  5. KevinHejn

    KevinHejn Registered Member

    Joined:
    Dec 23, 2009
    Posts:
    3
    Sorry for the late reply. I tried installing the 4.2 beta on a fresh Windows 7 installation followed by the VPN client. The behaviour is exactly the same.

    I forgot to mention an important observation in the initial post. The problem seems to be Windows 7 related. Before migrating to Win 7, I ran XP where the VPN client and SmartSecurity worked flawlessly together.
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.