I work in IT and have used other backup products for years. I purchased TI8 based upon the glowing responses that I read regarding the product. I have not been disappointed. Acronis has given me a free upgrade to TI9. I used it and found it unacceptable. I am now happily using TI8. Let me assure you that other backup products have problems. I hate problems but realize that anything new has bugs and TI9 is new. I fault the other backup products that are not new that still have problems. I praise a company that offers a forum of this nature and actually replies to problems stated within it. I also praise a company that asks for improvement suggestions for their products. I suggest that anything new, like TI9, be used with caution until you find that it works reliably in your application.