I installed the trial version of NAV 2005 about a week ago. I set up Auto-Protect to the default> Start Auto-Protect when Windows starts up and "how to respond when a virus is found">try to repair then quarantine if unsuccessful. I set up the e-mail scanner for inbound and outbound, ask me what to do when a virus is found. I ran the Eicar test file and got a NAV pop up stating that a virus was detected and has been deleted. I ran the Eicar e-mail test and got a NAV pop up stating that a virus was detected and deleted. There was no could not repair, file deleted. I was not given any options any options for the e-mail virus detection. I sent off an e-mail to tech support and got the usual uninstall/reinstall reply. He also wanted me to explain what exactly the problem was. I already did that in the first e-mail, but I explained again. I got another reply from the same person. Basically the same reply word for word. I replied again. This time I stated that the two replies from him with basically the same suggestions was very poor tech support. Today I got this reply.......... I apologize for any confusion surrounding this situation.Please be aware that in some reported cases Auto-Protect will automatically delete EICAR string without notifying or quarantine. We are aware of the issue but do not have any solution available at this time. Symantec would like to apologize for any inconvenience or loss of productivity this issue has caused you. Many updates and changes to our products and services are due to customer feedback. Should you wish to provide additional comments regarding any Symantec product or service, please use the Symantec Feedback Website, linked below: I wanted to get some thoughts from the folks here on what they think about how this was handle by Symantec's tech support. I'm a little upset because I'm running the software, and I believe it should perform the way I have set up. Maybe there are cooler heads out there. Is Symantec tech support usually this bad? I think NAV is a pretty good AV, but if I were to pay for it, I want it to perform correctly.