Cloning thinks it succeeds, but can't boot

Discussion in 'Acronis True Image Product Line' started by tricket, Mar 28, 2005.

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  1. tricket

    tricket Registered Member

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    Hello, all,

    I just purchased True Image 8.0 this weekend, to upgrade my drive in two systems. Each system is running WinXP Pro, SP2. Each upgrade disk is a Western Digital 160 gig drive. One of the original source drives is an ancient 4 gig IBM drive, the other is a slightly-more-modern 40-gig Maxtor drive.

    In each case, everything seems to go well -- I run the Clone process from XP, which says it needs three steps, with the third being setting the MBR. During the process, it boots into the pseudo-DOS WinXP mode and spends a while copying the partition information. It then reboots again, flashes a "Complete" message ... and I'm back in Windows, unable to see the new drive at all. Viewing it from the device manager (or True Image, in fact) shows it as a non-partioned, completely blank drive.

    If I ignore that, and just try to boot from the drive, I get an "Error loading OS" message.

    Any thoughts on what I'm doing wrong?

    Many thanks,
    Tom Ricket
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Apr 28, 2004
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    Hello tricket,

    Thank you for your interest in Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    Please run Start -> Control Panel -> Administrative Tools -> Computer Management, choose Disk Management, maximize the size of window and make a screen shot of this window, then create Acronis Report (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions), please attach your new hard drive before running AcronisReport.exe and send these informations to support@acronis.com along with the link to this thread. This will allow us to investigate the problem.

    Thank you.
    --
    Irina Shirokova
     
    Last edited: Mar 30, 2005
  3. Has there been any update on this? I have tried this on several machines and have been experiencing the same issue when upsizing the hard drive. We had our Network Administrators look at it and they have come to the conclusion that the upsizing of the hard drive to a larger drive after the clone is not allowing the hard drive to be detected at its full capacity. Therefore, when the computer attempts to boot, it ultimately fails. When we take the image on the larger hard drive and push it back down to the original size hard drive, it boots just fine and the image seems completely intact.

    Any thoughts on how this was fixed would be immensely appreciated.

    Thanks.
     
  4. tricket

    tricket Registered Member

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    Many thanks -- I've taken the image, and sent it and the report file off to support. Hope it helps track down the problem!

    Thanks,
    Tom
     
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