I am a new Acronis user. I purchased the product after being very please with the Migrate Easy trial. With it I was able to clone my notebook's disk, physically swap them and reboot - perfect! I adopted this as my protection strategy against drive failures. Since purchasing the product I have numerous frustrations, but I'll keep it to this one for now! Now I have an internal and external drive that are identical. The external drive is connected via USB. It was written a while ago, so my internal has changed in the meantime. The partitioning remains identical. Now when I try to "re-clone" the drives - internal as source, external as destination - the process fails. I attempted to clone it using the automatic selection, and I also select "Delete the partitions on the destination hard disk" in the wizard. Continuing to the then end, I get the message "...failed to move your data because your new hard drive does not have enough space...," which, of course, is not logical. I tried again using the manual option, also selecting "keep data" and "as is." This appeared to work until I got the message "E000A03EE: Unable to get volume for the letter file Cannot reboot Windows you might not have enough privileges to reboot" which is nonsense. What I haven't tried yet is manually wiping the destination drive, including partition info. But that wouldn't seem necessary, and reduces the program's utility. I contacted customer support per the instructions. Please help! This is the primary reason I bought this product! Other complaints: 1. I can't create the Acronis Secure Zone. I was told I need to create rescue disks to do so, which is puzzling. 2. Contacting customer support: I'd much rather use my email client than a web for, since I like to have a copy of what I write, and the automatic acknowledgment doesn't provide a copy. Also, I don't want to have to bother to create a zip archive to attach multiple files, I'd rather just - attach multiple files! You've made this very inconvenient.