Check Scan Results Taking Longer than Normal

Discussion in 'Prevx Releases' started by jjc225, Nov 25, 2010.

Thread Status:
Not open for further replies.
  1. jjc225

    jjc225 Registered Member

    Joined:
    Nov 25, 2010
    Posts:
    224
    The last week or so, on brief scan setting which usually takes only about two minutes, the checking scan at the end of the scan is taking five or more minutes. In the past it was only a few seconds.

    Also, the last time the computer rebooted. I was not sitting there watching, but maybe the blue screen of death came up or something. I don't know.

    My OS is Windows 7, 32-bit. I am running Prevx 3.0 with only Windows Defender as additional security. The recent scan results have been clean. In fact, no detected items on this computer since May 2010.
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,012
    Location:
    Ontario, Canada
    Hi jjc225,

    And welcome to the Official Prevx Support forums! In most cases we would ask you to do a clean Reinstall! Uninstall Prevx reboot and download a fresh copy from http://info.prevx.com/downloadcsi.asp and install and after the leaning scan install your license key and please report back!

    HTH,

    TH ;)
     
  3. jjc225

    jjc225 Registered Member

    Joined:
    Nov 25, 2010
    Posts:
    224
    Okay, I was thinking I should uninstall and reinstall. I'll do this and report back.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,012
    Location:
    Ontario, Canada
    Also do a scan after the learning scan and that will determine scan time!

    TH
     
  5. jjc225

    jjc225 Registered Member

    Joined:
    Nov 25, 2010
    Posts:
    224
    I performed the learning scan and was able to reenter my license information. But an error box came up during the check scan results. It took longer again, like an extra six minutes during the check scan results. I've enclosed a screen shot of the error message.
     

    Attached Files:

  6. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,012
    Location:
    Ontario, Canada
    We will have to wait till PrevxHelp comes by to help you further and give you other instructions!

    TH
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    This message would look like it wouldn't have come from Prevx but from the OS. Could you see if you can still use Tools - Save Scan Results to send us a scan log to report@prevxresearch.com?

    Thank you!
     
Thread Status:
Not open for further replies.