Check backup archive: Wrong date

Discussion in 'Acronis True Image Product Line' started by ljg, Nov 21, 2005.

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  1. ljg

    ljg Registered Member

    Joined:
    Nov 16, 2005
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    When I check any of my backup archives, the screen shows "Archive Created:
    Wednesday, December 31, 1969 5:00:00 PM." (TI 9.2302) Anyone else?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ljg,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please collect the following information?

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Make a screen shots of each step you take during the image creation process;

    - Make a screen shot of the corresponding Check Archive wizard screen showing incorrect archive creation date;

    - What exact regional and time-zone settings you use?

    Submit a request for technical support with the subject indicating that you want to contact Alexey Popov. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. I'll certainly try to help you.

    Thank you.
    --
    Alexey Popov
     
  3. ljg

    ljg Registered Member

    Joined:
    Nov 16, 2005
    Posts:
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    I've discussed this with Support, numerous times. Their last e-mail said, among other things, "We are still working on your problem and will do our best in order to contact you with a possible workaround as soon as possible. We will highly appreciate if you wait for a few days more to let us complete the investigation." That was on Oct 30. Sometimes, it seems as though too many e-mails to the Support folks annoy them, so they ignore you, while not enough e-mails causes them to forget about you. Either way, the result is the same. No fix.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ljg,

    I'm really sorry for your inconvenience.

    Could you please let me know your Acronis request # (e.g. [Acronis #123456]) which can be found in the subject of the letters that you received from Acronis Support? I will find out the reason for the delay.

    Thank you.
    --
    Alexey Popov
     
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