CenturyLink customers get belated coal in their stockings with nationwide outage

ronjor · Dec 27, 2018

by Ian Sherr December 27, 2018

The problem's been going on since 4 a.m. ET, according to DownDetector.
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guest · Dec 28, 2018

911 emergency services go down across the US after CenturyLink outage
December 28, 2018
https://techcrunch.com/2018/12/28/911-service-outage-centurylink/

Some states have seen their services restored. CenturyLink has not said what caused the outage, but said in its latest update — around 11am ET on Friday — that the company said that it was “seeing good progress, but our service restoration work is not complete.”

In a tweet, CenturyLink added that it was “working tirelessly” until it gets its affected systems back up and running.
In this case, the outage affected only cellular calls to 911, and not landline calls. Some residents of affected areas were sent emergency warnings to their cell phones, warning of the outage.

Ajit Pai, chairman of the Federal Communications Commission, which regulates and monitors 911 services, said the commission is investigating the outage.
“When an emergency strikes, it’s critical that Americans are able to use 911 to reach those who can help,” said Pai in a statement. “The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling.”
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mirimir · Dec 28, 2018

Interesting comment from HN discussion:

walrus01 9 hours ago [-]

network engineer for pacific NW ISP here: Yes this is absolutely centurylink related, from what I can observe that it's taken down, and I have my suspicions about Intrado. I think centurylink broke things further trying to fix this morning's DWDM/transport system outage.
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https://news.ycombinator.com/item?id=18777794

ronjor · Dec 30, 2018

Report: Huge CenturyLink outage caused by bad networking card in Colorado

by Tom Krazit on December 29, 2018
A widespread outage on CenturyLink’s cloud network that lasted almost two days and hampered emergency phone service in Washington and other states was caused by a faulty network management card, according to a customer notice.
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guest · Feb 3, 2019

What Public Safety Agencies Can Do While Waiting for Next Generation 911
February 3, 2019
https://www.nextgov.com/it-moderniz...-do-while-waiting-next-generation-911/154604/

One software executive says public safety departments can learn from the private sector when it comes to making their systems and technology more resilient for when 911 outages occur.
“911 is a bit of a victim of its own success, in the sense that no one has this sense of urgency to fix the system,” Paul Tatro, president of North American operations at Carbyne, told Route Fifty. “They assume it’s on the latest infrastructure, and it isn’t.”

Several states have Emergency Service Internet Protocol Networks, or ESInets, projects in the works to create infrastructure redundancy and prepare for next-generation 911, but the public sector still lags behind the private sector when it comes to network resiliency, Tatro said.

Fortune 1000 companies like Citibank already use Carbyne to keep tabs on their traveling executives, who can call through the app, in potentially dangerous countries. The app can pinpoint what floor of a building a person is on if necessary.
The platform reduces the time until emergency personnel are dispatched by 65 percent, Tatro said.
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ronjor · Aug 19, 2019

How malformed packets caused CenturyLink’s 37-hour, nationwide outage

Jon Brodkin - 8/19/2019
FCC blasts CenturyLink for December 2018 outage but issues no punishment.
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