CD Drive letter shows up as same drive letter as my external drive

Discussion in 'Acronis True Image Product Line' started by javalone, Sep 20, 2008.

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  1. javalone

    javalone Registered Member

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    Sometimes when I boot from the True Image CD and I go to do a backup image to an external drive, it will give the external drive the same drive letter as the CD rom drive.

    It won't let me do the backup because I have the True image disk in the CD drive labelled drive d, and also my external drive gets the drive letter d

    any suggestions
     
  2. jmk94903

    jmk94903 Registered Member

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    Well, that's annoying.

    Be sure your external drive is turned on before starting to boot from the CD.

    It sounds like an odd glitch indeed.

    What version of TI and what build are you using? (That's for the CD.) Check in Help / About.

    Is this the same drive and notebook as in your other thread? Does the added power solve the problem?
     
  3. javalone

    javalone Registered Member

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    I'm using version 11
     
  4. DwnNdrty

    DwnNdrty Registered Member

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    Also build no.? If you don't have build 8101 you should download it from Acronis.
     
  5. bodgy

    bodgy Registered Member

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    Do you give your drives volume labels? If not, labeling the volumes with meaningful names may help.

    As the rescue CD uses Linux (unless you are using the Safe version) then you shouldn't be seeing drive letters as Linux doesn't use them. I'll rephrase that, it will show drive letters but not in the same order as you would normally expect from within a Windows/Dos environment.

    Is the CD drive an external unit as well?

    Colin
     
  6. javalone

    javalone Registered Member

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    CD Drive is internal
     
  7. GroverH

    GroverH Registered Member

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    Suggest you assign a drive letter to the external which will not conflict with the CD burner.

    Open Windows Disk Management.
    Click on the external and remove the drive letter.
    Assign a new drive letter which will not conflict with any other externals (cameras-flash drives, etc) that you have planned.

    My CD drive letters are p, q, & r.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello javalone,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Could you please clarify if the problem was resolved along with the problem of recognizing external drive, as seen from this thread you created?

    If not: please make sure you use the latest build (8101) of Acronis True Image 11 Home, as suggested by DwnNdrty. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the latest build doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post with the drives in question connected and powered on.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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