CAUTION! - SPAM/SCAM email masked as from ESET Support

I couldn't find much in the support forum on SPAM/SCAM emails to Resellers.
I recently received 2 stating the following.
As I recently became a reseller for my PC Repair business, I don't know whether this s a common occurance or not but it looks dodgy...

If it looks like a duck and quacks.......

IMPORTANT:-THIS TO MY KNOWLEDGE IS A SCAM TO DISABLE THREATSENSE ON ALL NOD32 SOFTWARE​

Email body:-



Dear Reseller,

A false positive detection of various Adobe and gaming files has occurred, this can cause system hangs. The signature updates 3119 and 3120 contained a bug. Typically it manifests itself by detecting innocent files as potentially infected. Updating to version 3121 should fix the issue.

3119 was released at 10:45; 3121 at 13:40 today (European time).

The problem affects v3 users only.

The issue was in the engine code, it was dormant for long time and after recent cleanup of the code for v3 it started to manifest itself. It is not a problem of a wrong signature. For the problem to become visible, several events must happen in right order. This is why it was not recognized during our release testing. While this is being addressed please use the following work-around:

Open up the EAV or ESS Control Center by completing the following (do not click on anything else or your system will hang before you can complete this):

For Windows XP

1. Click on “Start”.

2. Click on “All Programs”.

3. Click on “ESET”.

4. Click on “ESET NOD32 Antivirus” or “ESET Smart Security”.

5. Click on “ESET NOD32 Antivirus” or “ESET Smart Security”, this will open up the EAV or ESS Control Center.

6. Click on “Setup”.

7. Click on “Enter entire advanced setup tree” or “Toggle advanced mode” and then “Enter entire advanced setup tree”.

8. Click on “Tools” and make sure this is expanded so you can see the items beneath it.

9. Click on “ThreatSense.Net”.

10. In the right hand side, remove the tick from “Enable ThreatSense.Net Early Warning System”.

11. Click on “OK”.

12. Close the Control Center.

13. Reboot your computer.




If you cannot boot into normal Windows then complete the following:

1. Restart in Safe mode by tapping F8 on your keyboard as the computer is first started.

2. Delete the file C:\Program Files\ESET\ESET Smart Security\em002_32.dat

3. Delete the folder C:\Documents and Settings\All Users\Application Data\ESET\ESET Smart Security\Updfiles or If you have Windows Vista delete the folder C:\Users\All Users\ESET\ESET Smart Security\Updfiles

4. Delete all files in the folder C:\Documents and Settings\All Users\Application Data\ESET\ESET Smart Security\Charon\ or If you have Windows Vista delete all files in the folder C:\Users\All Users\ESET\ESET Smart
Security\Charon

5. Restart the computer.

6. Reboot into normal Windows and update ESET Smart Security/ESET NOD32 Antivirus with the button in Update called “Update virus signature database“.

7. Restart the computer.

ESET will address this shortly and ThreatSense.Net can be turned back on.




Please ensure that EVERY client who is using version 3.0 is now using the latest version 3.0.657.

1. Download the very latest version of EAV 3.0.657 or ESS 3.0.657 and SAVE the installer to the DESKTOP.

2. Uninstall your current version.

3. Restart the computer.

4. Install the latest version.

5. Restart the computer.

 

Thank you for bringing this to our attention, this however is legit...

This message was posted yesterday by Marcos as a quick work-around for people suffering with this probelm.

 

It's not necessary to disable ThreatSense. If you experience system hangups, simply update ESS/EAV and restart the computer. All should be well then.

 

Thanks - It just looked odd, considering that it could have been and has been fixed by a software update.
Maybe a link to this forum regarding any issues might be useful in the future so that it can be verified first.

 

No probs... Thanks for posting it here, it could have been a hoax and you did the right thing...