can't update

Discussion in 'ESET Smart Security' started by Ogreskin, Jun 25, 2010.

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  1. Ogreskin

    Ogreskin Registered Member

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    Jun 25, 2010
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    I am trying to help a friend that just bought ess 4 the store that they bought their system at sold them the anti virus. i myself do not run it choosing avg but that is here nor there. the problem is they had staples install your software they didn't activate it, i had them go through your activation online and cut and paste the username and password put those both in and still no update. the programing is only a week old. when i try to up date i get a quick flash of 'update.ver' and thats it no update comes down. any ideas?o_O
     
  2. JRViejo

    JRViejo Super Moderator

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    Ogreskin, I moved your thread to this forum to gain more exposure.
     
  3. PaulB2005

    PaulB2005 Registered Member

    Joined:
    Apr 19, 2005
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    Try entering the Username and Password manually. When cutting and pasting it's possible to accidently add a space to the end of the username or password.
     
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