can't update nod32

Discussion in 'other anti-virus software' started by wanda, Aug 27, 2002.

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  1. wanda

    wanda Registered Member

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    I can't update nod32, i have zonealarm although have resorted to turning it off to get an update with no change in results.
    I always get the error message 'file not found' or 'cannot locate server' the server is www.nod32.com.
    I have a dial up connection and the proxy server box is unchecked.
    I have had this problem with a previous nod32 i ahve installed, i re-installed see if that would fix problem, it didn't.
    I don't know if you need this info, but maybe it will help.

    NOD32 system information
    Version:         1.217 (20020221)
    Installed on:      08/15/2002
    Virus database build:   2202
    Environment version:   1.039
    Last Update attempt:   <Unknown>

    Operating system information
    Platform:   Windows 98
    Version:   4.10.2222 A
    Common controls version: 5.81.4704

    Diagnostics information
    Base module build:   2108

    <08/27/02 19:27:00> Control Center: NOD32 Control Center executed as application

    I hope someone can help me, thanks, wanda.
     
  2. Paul Wilders

    Paul Wilders Administrator

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    Hi wanda, and welcome ;)

    Its not a server issue: the nod32.com server is up and running. You might give www.eset.sk a try, but as I see it, this probably will not function either.

    Any info on [/i]which file[/i] isn't found, when getting that error message? If I understand correctly, this error message doesn't pop up all the time?

    Finally: are you running a proxy?

    regards.

    paul
     
  3. TonyKlein

    TonyKlein Security Expert

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    If I may jump in, Wanda first posted at the Lavasoft board, and I advised her to post here, as she'd previously posted at the Nod32 forum at Becky's, but to no avail.

    Wanda, I understand you also tried disabling your firewall before updating, and that didn't change a thing, am I right?
     
  4. Paul Wilders

    Paul Wilders Administrator

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    Tony,

    Sure!

    We might have a corrupted download at hand. Uninstalling NOD32, grabbing a fresh copy from www.nod32.com - new install would be a good start.

    In case the problem persists after this, feel free to drop me an email, wanda (webmaster@wilders.org), and we will contact Eset.

    regards.

    paul
     
  5. Paul Wilders

    Paul Wilders Administrator

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    For the record: problem found - and a solution provided in the meanwhile.

    regards.

    paul
     
  6. TonyKlein

    TonyKlein Security Expert

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    Excellent!

    Thanks Paul! :)

    Anything out of the ordinary the matter?
     
  7. MickeyTheMan

    MickeyTheMan Security Expert

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    Evaluation version ?
     
  8. Tinribs

    Tinribs Registered Member

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    Zonealarm firewall?
     
  9. Paul Wilders

    Paul Wilders Administrator

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    JacKpot! (note: our moderator JacK is responsible for our JacKpots - emails received by me with the subject "jackpot" will bounce :D )

    regards.

    paul
     
  10. TonyKlein

    TonyKlein Security Expert

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    Thanks for the heads up. ;)

    You do wonder how one could not notice.
     
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