cant reinstall

Discussion in 'Prevx Releases' started by lodore, May 9, 2010.

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  1. lodore

    lodore Registered Member

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    Hello,
    during one of the updates to prevx it seemed to get stuck so i left it awhile then restarted and removed it. . i have used the removal tool and i read the messages and the services and drivers have been unregistered. when i try to install prevx it says "please wait until the uninstall has completed before reinstalling prevx"
    btw the problem happerned ages ago but i only just remembered so I thought I would post.
    any ideas on how i can get prevx to install ?


    thanks in advance
     
    Last edited: May 9, 2010
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello,
    Can you follow this specific sequence:

    Run the removal tool from http://info.prevx.com/download.asp?grab=csiuninstalltool

    Then reboot your PC

    Then install the newest version from http://info.prevx.com/downloadcsi.asp

    - if it still doesn't install properly, try uninstalling again now by running:

    "c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO

    and then reboot and install again.

    Let me know if you're still experiencing any problems and I'll investigate further!
     
  3. lodore

    lodore Registered Member

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    Hello,
    I ran the removal tool and the output said service doesnt exist etc and then ended.
    I rebooted and ran the lastest prevx installer and same error as before.

    running "c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO didnt work.
    the prevx folder is empty.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    Do a search for anything that has Prevx files and folders and manually delete them if there are any! But I think PrevxHelp will ask you for a remote session to solve your installation problem so find a good time and PM him the time! Also do you remember the last version you had installed?

    HTH,

    TH
     
    Last edited: May 10, 2010
  5. pling_man

    pling_man Registered Member

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    I don't think the force uninstall exe works fully with the latest versions of prevx 3.0. I always uninstall through windows and then run the force uninstall exe to do a final tidy up.

    You may be able to install over the top of any "rubbish left behind by booting into safe mode.
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you try removing the contents of the registry key: HKLM\Software\PCSI\

    That should allow you to install fresh!
     
  7. lodore

    lodore Registered Member

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    thanks it worked.
    unfortunately my license has expired.
    I will look in to renewel later.
     
    Last edited: May 11, 2010
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