Can't Install

Discussion in 'ESET NOD32 Antivirus' started by lsb, Jan 29, 2012.

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  1. lsb

    lsb Registered Member

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    Most frustrating. I have removed the installed version of ESET that came with my computer because it was not my license and it was set to expire. I removed it from add/remove programs plus I went into the C drive and removed two other folders that did not get removed from the original uninstall. Then I restarted my computer.

    Today I purchased a license for myself. When I try to install, it get an error. See photo attached. I don't know what to do at this point. What am I doing wrong?

    ESET.jpg
     
  2. Cudni

    Cudni Global Moderator

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  3. lsb

    lsb Registered Member

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    I did not have the base filtering engine and followed the directions on this page http://kb.eset.com/esetkb/index?page=content&id=SOLN2861&ref=wsf. Restarted the computer, checked to see that I now have the base filtering engine, hit the install button again and received the same error. Installing software should not be this difficult. :mad:
     
  4. lsb

    lsb Registered Member

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    Using the ESET Uninstaller may reset your Windows network settings

    This warning causes me concern if I use the removal tool. Where is the link for the off line installer?

    I am downloading from the saved installer on my desktop. I don't know if that counts as being off line.
     
  5. dwomack

    dwomack Eset Staff Account

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