Can't install

Discussion in 'Prevx Releases' started by spamgambler, May 27, 2010.

Thread Status:
Not open for further replies.
  1. spamgambler

    spamgambler Registered Member

    Joined:
    May 27, 2010
    Posts:
    2
    I've got something on my computer, which is why I went looking for Prevx. However, I can't even install the program. The interface pops up where it asks you to read and accept the terms and conditions, after i click the box and hit next, the same box instantaneously appears, and i can never proceed past this point. Thoughts?
     
  2. ctrlaltdelete

    ctrlaltdelete Registered Member

    Joined:
    Oct 16, 2005
    Posts:
    318
    Location:
    NL
    Check the options at first screen and install with random name?
     
  3. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Hi spamgambler and welcome to the Official Prevx Support Forum!

    Here is the Direct Download Version Link with a random file name! http://info.prevx.com/download.asp?grab=prevxcsirnd as ctrlaltdelete mentioned! Before you install this version make sure that you remove the version you tried to install via Add/Remove and then reboot and install the one from link I posted! Also I'm not sure if you purchased Prevx as the free version will only remove adware but if you have a paid version and you continue to have problems with installation please contact the Prevx Support Inbox: http://info.prevx.com/service.asp

    HTH,

    TH
     
    Last edited: May 27, 2010
  4. spamgambler

    spamgambler Registered Member

    Joined:
    May 27, 2010
    Posts:
    2
    Now I'm unable to uninstall. When I click uninstall on the programs and features menu i get a window popping up that says "please wait until the current program is finished uninstalling or being changed", however, nothing happens.
     
  5. markusg

    markusg Registered Member

    Joined:
    Jun 10, 2009
    Posts:
    248
    we can have a first look at your pc and will see if we can fix something if you want.
    We need to create an OTL Report

    1. Please download OTL
    -http://oldtimer.geekstogo.com/OTL.exe-

    2. Save it to your desktop.
    3. Double click on the icon on your desktop.
    4. Click the "Scan All Users" checkbox.
    5. Under "Extra Registry" please check "Use Safelist" and also check "LOP Check" and "Purity Check" as pictured.
    6. Copy and Paste the following into the textbox.


    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    /md5start
    userinit.exe
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    winlogon.exe
    ahcix86s.sys
    /md5stop
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    CREATERESTOREPOINT

    7. Push "scan"
    8. Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
    attach this files to your next reply
     
    Last edited by a moderator: May 28, 2010
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Hello,
    Could you please try the following steps:

    Run the removal tool from http://info.prevx.com/download.asp?grab=csiuninstalltool

    Then reboot your PC

    Then install the newest version from http://info.prevx.com/downloadcsi.asp

    - if it still doesn't install properly, try uninstalling again now by running:

    "c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO

    Let me know what you find!
    and then reboot and install again.
     
Thread Status:
Not open for further replies.