Can't install Eset Smart Security 5

Discussion in 'ESET Smart Security' started by armavista, Feb 7, 2012.

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  1. armavista

    armavista Registered Member

    Joined:
    Feb 7, 2012
    Posts:
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    Location:
    Belgium
    Hi,

    I want to install Eset Smart Security 5 on my girlfriend's laptop (Windows 7 Family Premium 64 bits), but i can't.

    First i uninstalled all Eset products using the Eset uninstaller in safe mode (Eset Antivirus was previously installed).

    Then i launched the install msi file (64 bits) downloaded from the website.
    The installation process goes all the way without any problem.

    When i want to start the program, i can't find anything in the start menu or the desktop.
    When i go to the Eset folder in Program Files, there are only 33 dat files (first one is em000_32.dat) and 10 tmp files (first one is TBDF086.tmp) and 12 other tmp files in the x86 folder and nothing else o_O

    I've been using Eset NOD32 for years on my computers and never had a single problem.

    Please help me. Many thanks
     
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    OK this is an interesting one. One thought might be to run the uninstaller tool again in Safe Mode and run it repeatedly until you get a message that no security products could be found. Restart the computer and verify that the following folders are gone:

    C:\Program Files\ESET
    C:\ProgramData\ESET

    Once that's verified, download a fresh .msi file from eset.com and install again. After installation, restart the computer and let us know if you're still having the same issue.
     
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