Can't download ver 3.4

Discussion in 'SpywareBlaster & Other Forum' started by larktrader, May 22, 2005.

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  1. larktrader

    larktrader Guest

    I have been running Spyware Blaster 3.3 happily until I was told a new version was out and I no longer was able to get updates for 3.3. That's whent he trouble started. I uninstalled 3.3 and downloaded 3.4, but kept having problems with it hanging my PC, so I had to reboot. Then, the uninstall of the new 3.4 wouldn't uninstall, so I manually went to the folder to delete what was there. I tried the download again from another site, and I can't get it to run. It says there's something corrupt. Can you help me. Is there a number I can call for support. I NEED this program as I've noticed more unwanted files since I stupidly uninstalled 3.3 before I knew 3.4 was buggy. Help.
    My email address ****@yahoo.com if anyone can tell me who to contact for help to get a good install of ver 3.4.
     
    Last edited by a moderator: May 22, 2005
  2. snowboard

    snowboard Registered Member

    Joined:
    May 25, 2005
    Posts:
    160
    Is this your error message?

    http://www.javacoolsoftware.info/kb/idx/7/007/article/

    If it is then follow the instructions on the site. If it doesnt then do the following:

    1. Open SpywareBlaster and select "Disable All Protection"


    2. Close SpywareBlaster (and the AutoUpdate Configuration program, if open)


    3. Open Add/Remove programs (click on "Start" in the lower left corner of your screen, then on "Control Panel", and finally on 'Add/Remove Programs")


    4. Search for the SpywareBlaster entry and uninstall/remove it


    5. Reboot

    After you have followed these steps download a new copy of SpywareBlaster 3.4

    Regards,

    snowboard
     
  3. lark

    lark Guest

    Snowboard - Thank you for responding to my last post. I have done all the steps you mentioned.

    Can you tell me how to manually download the definition (update) file. I think my Norton (Symantec) internet Security is stopping Spywareware from connecting to the internet when I try to use the update button. It asks for permission and I always set it to auto or always permit. Then my PC hangs and I have to do a hard reboot. Ctrl-Alt-Del shows the program running, but not responding and it won't let me end task. I'm so frustrated!!!! I never had these issues when I downloaded ver 3.3. I've tried to contact Lavasoft support and am just getting the same old run around -- I think there's a bug in this new version or they are trying to force people to buy the product for autoupdates.
     
  4. Bubba

    Bubba Updates Team

    Joined:
    Apr 15, 2002
    Posts:
    11,271
    Follow the below link and look in the section dealing with SpywareBlaster Tips.

    SpywareBlaster Troubleshooting and Tips & Tricks
    Just curious....and perhaps I am mis-understanding....but why would want to "contact Lavasoft support" for a Spywareblaster problem :doubt:
     
  5. snowboard

    snowboard Registered Member

    Joined:
    May 25, 2005
    Posts:
    160
    IF THE MANUAL DOWNLOAD ISNT WORKING BELOW THEN, EXIT OUT OF NORTON THEN TRY.

    Download the following five files and overwrite the ones currently in your SpywareBlaster directory (C:\Program Files\SpywareBlaster by default):

    http://www.spywareblaster.net/spywa.../sbdatabase.dtb
    http://www.spywareblaster.net/spywa...sbdatabase2.dtb
    http://www.spywareblaster.net/spywa...er31/sbinfo.dtb
    http://www.spywareblaster.net/spywa.../ckdatabase.dtb
    http://www.spywareblaster.net/spywa.../rsdatabase.dtb

    Regards,

    snowboard
     
  6. Bubba

    Bubba Updates Team

    Joined:
    Apr 15, 2002
    Posts:
    11,271
    Thanks for that Snowboard....that's why the FAQ I linked to that was created by Javacool contains the same info and more.
     
  7. snowboard

    snowboard Registered Member

    Joined:
    May 25, 2005
    Posts:
    160
    I guess I missed that link you posted :doubt:

    I also just took a look at it and see that I shortend it, but you are right there is more information if he needs it there :cool:

    Regards,

    snowboard
     
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