Can't create secure zone

Discussion in 'Acronis True Image Product Line' started by bostonian02445, Aug 3, 2009.

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  1. bostonian02445

    bostonian02445 Registered Member

    Joined:
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    Posts:
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    Hi,

    I have Acronis True Image version 9, but I haven't been using it. Someone gave me an old SONY laptop which cannot boot from its CD/DVD drive. I installed True Image on it, hoping to create a Secure Zone for backups. The idea was that I could recover from a disaster with the famous F11 even though an Acronis boot disk wouldn't work.

    Having installed True Image, I tried to create the secure zone, but the program gave me an error message saying "Cannot create secure zone". The hard disk is partitioned in c: (OS and programs), e: (data) and f: (backups), and I got that error message trying to create the secure zone in both e: and f:. The OS is Win XP Pro, SP3.

    Can anyone suggest a cure. My hope is to upgrade to the most recent version, but first I want to solve this problem.

    Thanks in advance.

    Dan
     
  2. MudCrab

    MudCrab Imaging Specialist

    Joined:
    Nov 3, 2006
    Posts:
    6,485
    Location:
    California
    Dan,

    Could you post a screenshot of what Disk Management shows for the drive?

    You may have a "hidden" partition and if all the partitions are Primary, TI won't be able to create the SZ since it can't create another partition.
     
  3. bostonian02445

    bostonian02445 Registered Member

    Joined:
    Aug 3, 2009
    Posts:
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    Hi Mudcrab,

    Many thanks for your response.

    I'm afraid you've left me behind. I'm not sure what a "hidden" partition even is. There is a "recovery" partition for reinstalling Win XP: is that what you mean?

    Of course I'll post a screen shot, as you requested, when I get home to my laptop.

    Good luck, Dan
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello bostonian02445,

    Thank you for using Acronis True Image 9.0 Home

    There are two possible causes:

    • There are four primary partitions on the disk;
    • The file system is corrupt.

    Solution

    1. Acronis True Image cannot create Acronis Secure Zone on a disk with four primary partitions. Convert one of the primary partitions to logical or create Acronis Secure Zone on a different disk.

    2. Try checking the disk for errors:
    o Go to the Command Prompt (Start -> Run -> cmd);
    o Issue the following command:

    chkdsk DISK: /r
    where DISK is the letter of the partition you need to check.

    (!) Checking the C: drive may require you to reboot the machine.

    Best regards,
    --
    Dmitry Nikolaev
     
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