Can't create secure zone

Discussion in 'Acronis True Image Product Line' started by bostonian02445, Aug 3, 2009.

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  1. bostonian02445

    bostonian02445 Registered Member

    Aug 3, 2009

    I have Acronis True Image version 9, but I haven't been using it. Someone gave me an old SONY laptop which cannot boot from its CD/DVD drive. I installed True Image on it, hoping to create a Secure Zone for backups. The idea was that I could recover from a disaster with the famous F11 even though an Acronis boot disk wouldn't work.

    Having installed True Image, I tried to create the secure zone, but the program gave me an error message saying "Cannot create secure zone". The hard disk is partitioned in c: (OS and programs), e: (data) and f: (backups), and I got that error message trying to create the secure zone in both e: and f:. The OS is Win XP Pro, SP3.

    Can anyone suggest a cure. My hope is to upgrade to the most recent version, but first I want to solve this problem.

    Thanks in advance.

  2. MudCrab

    MudCrab Imaging Specialist

    Nov 3, 2006

    Could you post a screenshot of what Disk Management shows for the drive?

    You may have a "hidden" partition and if all the partitions are Primary, TI won't be able to create the SZ since it can't create another partition.
  3. bostonian02445

    bostonian02445 Registered Member

    Aug 3, 2009
    Hi Mudcrab,

    Many thanks for your response.

    I'm afraid you've left me behind. I'm not sure what a "hidden" partition even is. There is a "recovery" partition for reinstalling Win XP: is that what you mean?

    Of course I'll post a screen shot, as you requested, when I get home to my laptop.

    Good luck, Dan
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello bostonian02445,

    Thank you for using Acronis True Image 9.0 Home

    There are two possible causes:

    • There are four primary partitions on the disk;
    • The file system is corrupt.


    1. Acronis True Image cannot create Acronis Secure Zone on a disk with four primary partitions. Convert one of the primary partitions to logical or create Acronis Secure Zone on a different disk.

    2. Try checking the disk for errors:
    o Go to the Command Prompt (Start -> Run -> cmd);
    o Issue the following command:

    chkdsk DISK: /r
    where DISK is the letter of the partition you need to check.

    (!) Checking the C: drive may require you to reboot the machine.

    Best regards,
    Dmitry Nikolaev
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