Can't create Secure Zone on Raid Array

Discussion in 'Acronis True Image Product Line' started by xsrvx, Jul 28, 2005.

Thread Status:
Not open for further replies.
  1. xsrvx

    xsrvx Registered Member

    Joined:
    Dec 20, 2004
    Posts:
    1
    When I go to create a secure zone it asks me which disk I want to use (There are 2 raid arrays) so I pick the one I want and then it shows drive letters and asks which one to take space from. I choose D and it does it's locking of D and checking and then the entire application just goes away. As a result nothing is done. I think it is the latest build, I just downloaded it about a week ago and the latest build shows as July 6th.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello xsrvx,

    Thank you for choosing Acronis Disk Backup Software.

    Please install the below update with disabled logging and see whether the problem persists.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does persist:

    1. Please enable logging by running the update once more, reproduce the program failure.

    2. Download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe and run it, create a report.

    Send c:\snapapi.log file and Acronis Report file to support@acronis.com along with the link to this thread.

    Thank you,
    --
    Oleg Shegay
     
Thread Status:
Not open for further replies.