Can't Assign Drive Letter to Image

Discussion in 'Acronis True Image Product Line' started by jimrx4, Dec 20, 2008.

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  1. jimrx4

    jimrx4 Registered Member

    Sep 4, 2004
    Using ATI 2009 (latest build) and Win XP Pro. When I try and mount my ATI image I get an error message saying that the program can't load my image. It suggest reinstalling ATI. When I go into Device Manager I notice a red check mark under Acronis Devices and start the ATI Backup Archive Explore it tries to update the driver with the timntr_2k.sys. That fails but I have renamed it (via some of the other responses in this forum) but it still falis. I have uninstalled the program with ATI's uninstaller, reinstalled it but still no luck. Uninstall and reinstall via Windows Install Cleanup yielded the same results. Any ideas ?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello jimrx4

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Could you please collect some information to let us investigate the problem thoroughly?

    Please clarify the exact text of the error message.

    Please clarify, what is contained in the image.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support or use our Live Chat service. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    Marat Setdikov
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