Can't activate my copy of NOD32 v5

Discussion in 'ESET NOD32 Antivirus' started by Aldem, Mar 22, 2012.

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  1. Aldem

    Aldem Registered Member

    Joined:
    Mar 17, 2012
    Posts:
    3
    Location:
    Canada
    Hi

    My copy of NOD32 4 will expire today, so I renewed my liscence. I got my link to the NOD32 v5 download with my username and a password.

    On the update screen, there's a warning telling me that my copy will expire today, and it tells me to activate it.

    That's what I did. Went to the activation screen, entered my name and password, entered my admin password. Then, Nod32 seems to be busy for about 4 to 5 seconds, and after that, nothing.

    I tried updating NOD32, no results.

    Will I have to wait for this liscence to expire before entering my new one, or is there really a problem with my activation ?

    Windows 7
    32 Bits
    Home premium
    Also using a firewall, but the I set a rule to allow all activity to EKRN (Nod32 Kernel) and EGUI (Nod32 Gui)

    Also, if it means something, with the old liscence, I was using v4, and I'm now using v5.

    Thanks

    Alain
     
  2. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    4,918
    Location:
    New York City
    Try clearing the update cache before you enter your username/password. That has worked for me in the past.
     
  3. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
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