Cannot use Bootable Rescue Media Builder

Discussion in 'Acronis True Image Product Line' started by RobRob, Jan 29, 2005.

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  1. RobRob

    RobRob Registered Member

    Joined:
    Jan 29, 2005
    Posts:
    1
    When I try to make a rescue cd with Bootable Rescue Media Builder my computer goes down and restart after a flash Bootable Rescue Media Builder :'(

    My system:
    Asus PC800-E de Lux
    Intel CPU 3.0
    Videocard: Sapphire 800 Pro
    2 sata drives
    1 dvdwriter Pioneer 108
    1 dvd-rom Thosiba 1912
    1024 KB memory.

    Anybody knows what to to do?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello RobRob,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Could you please try to boot in Windows "Safe" mode (press F8 key when Windows starts up and choose "Safe" mode) and launch Acronis Bootable Media Builder then? If it doesn't help please do the following:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send the saved file to support@acronis.com along with the link to this thread.

    Our Support Team will certainly help you to solve the issue.

    Thank you.
    --
    Ilya Toytman
     
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