Cannot update to signature 3995

Discussion in 'ESET NOD32 Antivirus' started by kofi, Apr 8, 2009.

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  1. Marcos

    Marcos Eset Staff Account

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    Re: patience, riiiiight....

    What version are you using (v3 or v4)? Could you please PM me your username so that I can check your license? I assume that registered users should be able to download updates fine now.
     
    Marcos, Apr 9, 2009
    #26
  2. Hyrules

    Hyrules Registered Member

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    I'm having the same problem. I'm on a trial version and i cannot update Nod32 V4 i'm always getting update.ver at 0k. I just downloaded the trial yesterday.
     
    Hyrules, Apr 9, 2009
    #27
  3. jclark33

    jclark33 Registered Member

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    Last edited by a moderator: Apr 9, 2009
    jclark33, Apr 9, 2009
    #28
  4. Cerpintine

    Cerpintine Registered Member

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    Err, what about trial users? :p I just installed v. 4.0.314.0 and have the 3890 (20090226) definition and cannot get any updates..And b/c this is a fresh install there is no cache to delete..This has been going on for over a day.
     
    Cerpintine, Apr 9, 2009
    #29
  5. Hyrules

    Hyrules Registered Member

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    PS : I deleted the cache as well and it didnt do anything.
     
    Hyrules, Apr 9, 2009
    #30
  6. Velma

    Velma Registered Member

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    Marcos, I tried messaging but the forum says the private messaging system is currently unavailable.

    No, I've had issues with other licenses under the antivirus v3.x and now with a new license and fresh installs of v4.x on multiple machines in different locations.

    I've also read many other posts from people who have the same problem: signature database is out of date, updates don't download, but after failed update the program says "update of the virus signature database is not necessary".

    I have that message on my newly installed v4 and right under it says "Update has not been run yet".
     
    Velma, Apr 9, 2009
    #31
  7. jclark33

    jclark33 Registered Member

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    Velma you'll just have to live with it. Eset is rife with incompetency.
     
    jclark33, Apr 9, 2009
    #32
  8. Velma

    Velma Registered Member

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    jclark33 - I'm not ready to give up yet. I think it's still a good product, when it functions properly. If you didn't also think so then you wouldn't still be putting up with it, would you?

    I'm coming to the end of my rope in terms of sanity though. :doubt:
     
    Velma, Apr 9, 2009
    #33
  9. 1Jnodder

    1Jnodder Registered Member

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    An update on my experiences with this problem:
    I have 2 notebook computers and they both have the NOD32 stated above. They are the paid versions. Yesterday after deleting the update cache, resarting, and manually updating this notebook updated fine and this morning went to 3996 and now 3997 automatically. It has Windows Vista Home Premium. My other notebook has Windows XP Home it wouldn't update yesterday either but this morning it updated automatically to 3996 without clearing the update cache. I haven't tried it since but I assume it's working ok now. :thumb:
     
    1Jnodder, Apr 9, 2009
    #34
  10. jclark33

    jclark33 Registered Member

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    Velma-I have already spent the money purchasing corporate licenses. I've had it for two years I gave these fools a chance.
     
    jclark33, Apr 9, 2009
    #35
  11. gugarci

    gugarci Registered Member

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    I just got home from work I have 3997 installed.

    I just checked my PC and I'm now on 3998.
     
    Last edited: Apr 9, 2009
    gugarci, Apr 9, 2009
    #36
  12. MrGSM

    MrGSM Registered Member

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    Update work now, i am at 3998.
     
    MrGSM, Apr 10, 2009
    #37
  13. Hyrules

    Hyrules Registered Member

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    Me to... i'm at 3999 now.
     
    Hyrules, Apr 10, 2009
    #38
  14. gugarci

    gugarci Registered Member

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    I'm also at 3999.
     
    gugarci, Apr 10, 2009
    #39
  15. Togg

    Togg Registered Member

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    I was on 3999 until I upgraded to build 417 earlier today. I am now back to 3948 and the taskbar icon duly turned orange.

    Unfortunately, subsequent attempts to update definirions fail, although, after a reboot, the icon is now green. Obviously I am going to have to take my own advice and have patience!!
     
    Togg, Apr 10, 2009
    #40
  16. gugarci

    gugarci Registered Member

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    Did you install over the top of your previous version, or did you do a clean installo_O My PC has 4000 right now.
     
    gugarci, Apr 10, 2009
    #41
  17. elapsed

    elapsed Registered Member

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    4000! Congrats ESET, only 5000 more until we can make the joke...
     
    elapsed, Apr 10, 2009
    #42
  18. Togg

    Togg Registered Member

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    Patience has been rewarded! I'm now at 4000 although it took an update cache clearance and the 18007KB update to get there (a long drawn out process on dialup). I installed 417 'over the top' (if gugarci's question was addressed to me).

    The mystery of the icon being green (despite my signatures being stuck at 19th March) seems to be explained by the fact that one of my earlier attempts at updating 417 resulted in a modules update which was, apparently, enough to turn off the orange indicator - a minor glitch perhaps?
     
    Togg, Apr 10, 2009
    #43
  19. xMarkx

    xMarkx Registered Member

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    Congratulations on update 4000 ESET!
     

    Attached Files:

    xMarkx, Apr 10, 2009
    #44
  20. MrGSM

    MrGSM Registered Member

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    I think there is problem too in update...
    I cant' update to 4004...
     
    MrGSM, Apr 13, 2009
    #45
  21. jclark33

    jclark33 Registered Member

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    THIS IS AN ONGOING ISSUE YET TO BE ADDRESSED. THEY KEEP BLAMING LARGE UPDATE FILES HAVING TROUBLE PROPAGATING THOUGH THEIR SERVERS.

    THIS IS A B.S. LIE AND THEY KNOW IT.

    EVEN IF IT WAS THE TRUTH, STOP COMING OUT WITH NEW APP VERSIONS AND FIX YOUR UPDATE SYSTEM.

    IF THE SIZE OF THE UPDATE FILE IS THE PROBLEM AS THEY CLAIM, DOES IT NOT MAKE SENSE TO EITHER WAIT TILL THE FILE IS PUSHED OUT TO ALL UPDATE SERVERS AND THEN BEFORE ITS MADE LIVE?

    OR STOP RELEASING HUGE UPDATE SINCE YOUR WEAK INFRASTRUCTURE CANNOT HANDLE THE LOAD.

    OR JUST KEEP ON KEEPING ON AND LOOSE YOUR BIGGER CUSTOMERS.

    WHERE ARE THE MODS?
     
    jclark33, Apr 13, 2009
    #46
  22. Marcos

    Marcos Eset Staff Account

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    What message do you get when you run a manual update? Also please PM me your username so that I can verify your license and make sure there's no problem with it.
     
    Marcos, Apr 13, 2009
    #47
  23. MrGSM

    MrGSM Registered Member

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    It tells me the update is not necessary and i am at 4003...
     
    MrGSM, Apr 13, 2009
    #48
  24. Marcos

    Marcos Eset Staff Account

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    Please PM me your username. Do you have the update server set to Choose automatically?
     
    Marcos, Apr 13, 2009
    #49
  25. MrGSM

    MrGSM Registered Member

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    Yes !
     
    MrGSM, Apr 13, 2009
    #50
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