Cannot reboot after eset sirefef removal tool

Discussion in 'Other ESET Home Products' started by ferferi, Jun 28, 2013.

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  1. ferferi

    ferferi Registered Member

    Joined:
    Jun 28, 2013
    Posts:
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    Location:
    Iran
    Hi.
    After using the Eset Sirefef Cleaner, it asked for a reboot and I chose yes. When it rebooted, Windows can't start anymore. It asks me if I want to use Start-up Repair or Start Windows Regularly. When I choose the first one, it can't solve the problem. And the second one shows a blue screen and restarts the computer. What should I do?
    I'm using Windows 7 32-bit.
    Thank you for your helps.
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
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    Location:
    California
    Hello,

    In accordance with US and EU regulations, ESET does not sell or service its products in Iran.

    The only suggestion I really have is that you contact the Iranian Computer Emergency Response Team and see if someone there can help you.

    Regards,

    Aryeh Goretsky
     
  3. ferferi

    ferferi Registered Member

    Joined:
    Jun 28, 2013
    Posts:
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    Location:
    Iran
    I haven't bought anything from Eset. I just found that I'm infected with Sirefef, so I googled it, and found the Eset cleaner, which was a 400 kb free file. I'm sure if you tell me what have this file done to my Windows, I'll be able to go on with my job that I'm not able to, now. And also I'm sure your government with its sanctions didn't mean to harm my computer and not help me solve it.
     
  4. webyourbusiness

    webyourbusiness Registered Member

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    Posts:
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    Location:
    Throughout the USA and Canada
    unfortunately, the govt. of the US doesn't allow US businesses or individuals to provide help - as covered by the "service its products" part of Aryeh's statement. It's not that we don't want to provide you help - but the govt. really does forbid it. The penalties are quite severe - use the help resource that Aryeh directed you to - I'm sure they can help.
     
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