Cannot Mount Image Created w/v.11 Using v.2009

Discussion in 'Acronis True Image Product Line' started by Bruce Mahnke, Oct 31, 2008.

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  1. Bruce Mahnke

    Bruce Mahnke Registered Member

    Joined:
    May 21, 2005
    Posts:
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    Location:
    Woodbury, MN USA
    Just an observation. Having TI-2009, build 9615 installed I created a full image using the Rescue Media CD created in version 11, build 8101. This validated correctly. Later I tried to mount it using TrueImage 2009 as well as Windows Explorer and the process failed. Could not assign a drive letter.

    This is not cute. Whatever happened to backward compatibility for one version?
     

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    Last edited: Oct 31, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Bruce,

    Thank you for using Acronis True Image

    I can suggest you to install the latest build of Acronis program (build #9646) and see if the issue remains.

    Please go to Device Manager (right-click on My computer -> Manage -> Device Manager). Unfold Acronis Devices string, make right-click on Acronis True Image Backup Archive Explorer -> Properties. Make sure that Device usage option has enabled status.

    If the issue remains, please submit a request to Acronis Customer Service Department here

    We will find the reason for the encountered issue.

    Thank you.

    __

    Oleg Lee
     
  3. Bruce Mahnke

    Bruce Mahnke Registered Member

    Joined:
    May 21, 2005
    Posts:
    629
    Location:
    Woodbury, MN USA
    I would certainly like to assist with this but I no longer have a saved image file that was created with version 11. Following the steps suggested Device usage has enabled status.

    Bruce
     
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