cannot load mutex 2 error

Discussion in 'ProcessGuard' started by jivepaul, Jan 27, 2005.

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  1. jivepaul

    jivepaul Guest

    I have just reinstalled windows xp pro and thought it best to install process guard v3.15 (free) first, but, upon rebooting my machine, have come across the error message "cannot open mutex 2" and then a further warning that pgaccount.exe hasn't loaded. I have tried reinstalling xp and process guard again, but this hasn't helped, on boot up the same errors keep happening, can anyone help? and what is mutex 2 anyway? thanks.
     
  2. Pilli

    Pilli Registered Member

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    Hi jivepaul, Please follow the steps below and ensure that no other security programs are running when re-installing.

    Here is a reply that Jason made in another thread:
    The Mutex 2 error occurs when the ProcessGuard service is not running correctly. Follow the manual uninstall instructions listed in the helpfile and reinstall. Also make sure your system is clean as mentioned by the others here.

    Please follow these steps to be sure you have no problems.

    1) Start the old version as normally, and it shouldn't complain that it couldn't attach to the driver. If you have this problem, get it to attach first before proceeding, or see manual uninstalling at the bottom of this thread.

    2) Now CLOSE Process Guard, allowing uninstallation.

    3) UNinstall from the Programs menu, then reboot your machine


    Step-by-Step guide to Manually Uninstalling Process Guard

    You will probably never need to do this. This should only be required if you run into any strange problems with Process Guard that doesn't allow you to boot into your operating system normally.

    1) Reboot your operating system into SAFE-MODE. To do this Reboot your machine, and just after your BIOS screen disappears keep pressing the F8 key. A menu should appear, select "Safe Mode" and press Enter.
    2) Run Process Guard's uninstall utility. You can see this from the Start Menu -> Process Guard -> Uninstall.
    3) To verify the removal, make sure procguard.sys does not exist in (c:\windows\system32\drivers) directory, and that procguard.dll and pguard.dat are not in your system32 directory (c:\windows\system32). If they still exist delete them.
    4) Reboot your machine and Process Guard should now be removed.

    Please let us know how this goes. Pilli
     
  3. jivepaul

    jivepaul Guest

    Thanks Pilli, the uninstall in safe mode did the trick by the looks of it, thanks again.
     
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