Cannot install ESS Version 5

Discussion in 'ESET Smart Security' started by BuckoA51, Sep 23, 2011.

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  1. BuckoA51

    BuckoA51 Registered Member

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    My computer is a Windows 7 Pro machine, 64 bit, service pack 1 with 6GB of memory. My problem is that I simply cannot install Eset Smart Security 5 at all. I have tried with the live installer and the off-line installer. The off-line installer gets as far as "installing drivers" then stops and rolls back all the changes and tells me there was an error during installation.

    Prior to installing V5 I was running ESS V4, I have completely uninstalled this now but the problem still persists. Any ideas how I can get the new version installed?

    Edit - Just tried to install on a Windows 7 32 bit VM and it would not install there either, surely I'm not the only one having issues in light of this?
     
    Last edited: Sep 23, 2011
  2. Thiggy

    Thiggy Registered Member

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    Suggest using the ESET V4 uninstaller found in the knowledge base to remove any leftovers. Reboot, exit lan/homegroup chatter programs before attempting to reinstall V5.
     
  3. BuckoA51

    BuckoA51 Registered Member

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    Tried the uninstallation tool as per instructed and removed ESSV4 while in safe mode using the tool, made no difference, still cannot install version 5.
     
  4. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    Please create install logs as per the instructions here and supply them to Customer care for perusal.
     
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