Cannot get support

Discussion in 'SpywareBlaster & Other Forum' started by Curt Hamlin, Dec 29, 2015.

  1. Curt Hamlin

    Curt Hamlin Registered Member

    Joined:
    Aug 26, 2015
    Posts:
    2
    I have opened TWO tickets on the brightfort.com support system. One of them is OVER 4 MONTHS outstanding. I have a PRO license and cannot get anyone to respond to my trouble tickets. Where do I go from here. I cannot seem to get any support for which I have paid for.
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Hi,

    Please send me a PM (Private Message) with the e-mail address you used and/or the ticket ID numbers. I'll look into this and get it straightened away.

    (We've had a handful of cases where either incoming messages or our outgoing replies were errantly flagged as possible spam or bounced, as is unfortunately all too common with e-mail these days. We'll track down what happened and make sure it gets resolved.)

    EDIT: I believe I was able to locate your tickets. Please check your e-mail inbox (including the spam/junk folder). Thanks!
     
    Last edited: Dec 31, 2015