Cannot Deactivate Machine From License

Discussion in 'Prevx Releases' started by profaders, Aug 17, 2009.

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  1. profaders

    profaders Registered Member

    Joined:
    Aug 17, 2009
    Posts:
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    Hi.

    I have recently had to reinstall and reconfigure a pair of HDDs on a Raid system after a PC PSU failure. The PC system build is therefore different.

    I have a 3 machine licence.

    I have entered the Manage PC area but now can't deactivate the machine in question from my list. I get the error:

    Error: [noparse](CHK00:cool:[/noparse] It is not possible to remove another system from this license at this time

    Can someone provide me with any help here?

    :)
     
  2. PrevxWebDesigner

    PrevxWebDesigner Former Prevx Moderator

    Joined:
    Nov 13, 2008
    Posts:
    89
    Hi Profaders,

    PM me your license key, along with which machine name you would like to be deactivated, and I shall perform this for you manually.

    Alternatively, make this same request in our support inbox (http://info.prevx.com/service.asp) and this will be dealt with ASAP :)
     
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