Cannot create partition

Discussion in 'Acronis Disk Director Suite' started by andyfisher, Jun 18, 2006.

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  1. andyfisher

    andyfisher Registered Member

    Feb 11, 2006
    Acronis Disk Director v9 (build 554). Windows XP SP2

    I am trying to create a new partition from an existing partition (75GB, 69Gb free space). I go throught the steps using the wizard, press commit, the PC restarts and there are a few messages re Acronis locking the partition etc and no error messages.

    However the partiton is never created and everything is as it was originally. I have tried this several times.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello andyfisher,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also do the following:

    - Download and unpack the Device Tree application:
    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot and send it to us.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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