Cannot create a Bootable Rescue Media CD

Discussion in 'Acronis True Image Product Line' started by cdplayer, Jan 3, 2008.

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  1. cdplayer

    cdplayer Registered Member

    Joined:
    Sep 30, 2004
    Posts:
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    Location:
    Toronto, Canada
    I am using Acronis 11.0 Build 8,027 under Windows XP SP2. Usually after several attempts I can create a Bootable Rescue Media CD that is read by my computer.

    Today I cannot create a Bootable Rescue Media CD that my computer will read. I didn't have this problem when running version 10. o_O

    The Bootable Rescue Media CD created is not read when the computer is restarted, in either bay. :(

    Any suggestions or comments are welcome!
    Thanks!
     
  2. shieber

    shieber Registered Member

    Joined:
    Oct 27, 2004
    Posts:
    3,710
    I guess the 1st thing to figure out is wheter the CD is not eing created or whether it isn't readable on your set up. Can it boot on another PC?

    If not, I suggest submitting to Tech Support. They might have an iso that you can burn that will work.
     
  3. thraxx78

    thraxx78 Registered Member

    Joined:
    Nov 6, 2006
    Posts:
    10
    Acronis also gives you the ability to create an ISO image. You could create the ISO image and then use a third party software to create the cd from the ISO image. Either way, i agree with cdplayer in that you should test the cd on another pc to see if it boots properly. If the other pc boots then it points to something other then the boot image.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello cdplayer,

    Thank you for choosing Acronis Disk Backup Software.

    Please download and install the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you are not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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