cannot copy file from disk image

Discussion in 'Acronis True Image Product Line' started by schubie, Nov 8, 2004.

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  1. schubie

    schubie Registered Member

    Nov 8, 2004
    I tried to restore a file from a disk image and it failed. :mad:

    TrueImage successfully creates the new logical drive and all the files are visible and accessible. When I try to copy a file to my C: drive, it fails.
    The error message was, "The request could not be completed because of an I/O error."

    I am running Acronis TrueImage 8.0 on a Windows XP SP1 machine.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello schubie,

    Thank you for using Acronis True Image (

    We are really sorry for the inconveniences.

    First of all, please make sure you use the latest build, which is available on our web site at To get access to updates you should register your software first at Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please contact

    Thank you.
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