cannot copy file from disk image

Discussion in 'Acronis True Image Product Line' started by schubie, Nov 8, 2004.

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  1. schubie

    schubie Registered Member

    Joined:
    Nov 8, 2004
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    I tried to restore a file from a disk image and it failed. :mad:

    TrueImage successfully creates the new logical drive and all the files are visible and accessible. When I try to copy a file to my C: drive, it fails.
    The error message was, "The request could not be completed because of an I/O error."

    I am running Acronis TrueImage 8.0 on a Windows XP SP1 machine.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello schubie,

    Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please contact support@acronis.com.

    Thank you.
     
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