I recently purchased Acronis True Image Home 11 and created a clone of my hard drive. I also created a bootable rescue CD but when I boot from it, it gives me a menu with 3 options 1 Run True Image Home, 2 Run Drive Cleaner, 3 Load Windows. I select 1 to load Acronis -it says Acronis loading please wait - then a screen comes up with "Tools" and "Pick a Task" selections,but everything is frozen. No mouse movements are detected - the cursor is frozen,and no key combos work - nothing like Alt H for Help, any of the function keys, in fact I hit every key and it just stays frozen. I then remembered that the original CD from the retail package is bootable, so I tried booting from it and got the exact same results. I emailed Acronis and they pointed me to an ISO image which I downloaded and burned to a CD. When I boot from this CD, I get a character screen that kernel.dat is loading and that ramdisk.dat is loading followed by several periods as it loads. It then goes directly into the screen with "tools" and "Pick a task" not showing the the screen with the 3 options as described above. But this also hangs. I searched for other posts and saw references to getting to the Linux command line with F11 and typing quiet acpi=off nopic but pressing F11 does not bring me to a Linux Prompt. Can anyone help? Thanks in advance. steve PS I email detailed specs about my system in response to the original Tech Support Request from Acronis but no reply now in about a week. Their last suggestion was to ask if I was using a usb mouse or kbd - no I am not. But what I did was to unplug all my usb devices and try booting from the Linux based ISO CD and still had the same results - the recover manager just hangs. My system is a 3 month old HP AMD 64X2 with WinXP sP2 (It came with Vista which I deleted since several older programs would not work under Vista).