Can not update

Discussion in 'ESET Smart Security' started by sethm1, Feb 28, 2009.

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  1. sethm1

    sethm1 Registered Member

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    XP SP3
    ESET 3.0,657.0

    had to restore my PC to an earlier date via a Acronis true Image .
    My eset is stuck at 11/9/08 and when I update , it says I am current.

    I downloaded the neweset version, but I can't install, or even uninstall the old & then install the new.

    I get a error that a Eset file is in use- ... Charon/cache.ndb

    Any thoughts?
     
  2. ronjor

    ronjor Global Moderator

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    Can you do a repair install from the control panel?
     
  3. sethm1

    sethm1 Registered Member

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    I ended up following the instructions on manually uninstalling.
    I had high hopes after a reboot, then during the install I go an error msg saying:
    "a network error occured while attempting to read from the file C:/windows/installer/ess_NT32_enu.MSI - but I see no such folder.

    Would your suggestion still work- & where do I find the repair install from the control panel ?
    Or did you mean repair Icons in Tweak UI ?
     
  4. ronjor

    ronjor Global Moderator

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  5. sethm1

    sethm1 Registered Member

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    Thanks!

    Success
     
  6. ronjor

    ronjor Global Moderator

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    Good to hear. :thumb:
     
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