Can not unmount drives

Discussion in 'Acronis True Image Product Line' started by bilbus, Nov 21, 2006.

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  1. bilbus

    bilbus Registered Member

    Sep 27, 2006
    I can not remove mounted drives. The acronis unmount command acts like its removing but the drives stay. Also the drives no longer have a right click unmount.

    I have 29 drives mounted that wont go away
  2. bVolk

    bVolk Registered Member

    Dec 22, 2005
    They should disappear if you restart the computer.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello bilbus,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that as bVolk said the mounted virtual drives should be unmounted upon the computer reboot. However, you should also be able to unmount the virtual drive via Acronis True Image, so we would like to investigate this issue with your assistance, if you have time for this of course.

    Could you please describe the issue in more details?

    - What is the exact name and build of the product that you use? You can find this information in the Help -> About dialog (it should be a 3 or 4 digit number).

    - Where is the image archive stored (local or external hard drive, networked shared folder etc)?

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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