Can not install Trial

Discussion in 'Acronis Disk Director Suite' started by Larseson, Nov 24, 2005.

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  1. Larseson

    Larseson Guest

    I have downloaded the trial of Diskdirector.
    When I start the installation i get the following error message:

    Failed to read file "AcronisDiskdirector.msi"

    I was just about to purchase the product, but I feel lucky I did not pay for something that dont even install.

    /Lars
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Lars,

    Thank you for your interest in Acronis Disk Director Suite (http://www.acronis.com/homecomputing/products/diskdirector/).

    Probably the installation package was not downloaded successfully. Could you please send me a private message concerning this issue? I will provide you with instructions on how to get the trial version of Acronis Disk Director Suite 10.0.

    Thank you.
    --
    Semyonov Vasily
     
  3. rhs94705

    rhs94705 Registered Member

    Joined:
    Dec 4, 2005
    Posts:
    2
    I'm in worse shape: I ordered the combo DiskDirector 10 + True Image 9.
    TI-9 downloads OK, but the 58 meg DD-10 gets interrupted by the Acronis server at anywhere from 72% to 91% completion & never loads.

    I've tried 5 times to download. Complaining, Acronis provided an alternate download link, but it has the same problem. Their server apparently lacks the common resume capability.

    My dialup ISP assures me that they have no time or quantity limit to my downloads.

    20 -25 hours of computer time wasted.

    What a bummer!!
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello rhs94705,

    Thank you for choosing Acronis Software.

    Please accept our apologies for the inconvenience.

    Please register your software at our web site.

    After registering you will always be able to download the latest build of Acronis Disk Director Suite 10.0 from Product Updates section of your account.

    Please disable any download managers, internet download/connection boosters, etc. before the download.

    If you still cannot download the software then please submit a request for technical support. Please provide the information about your purchase of Acronis software (order number, e-mail, etc.) in the request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  5. rhs94705

    rhs94705 Registered Member

    Joined:
    Dec 4, 2005
    Posts:
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    Re: Can not install Disk Director 10

    I registered my DD-10 purchase, as requested. Unfortunately, there is no update to this program.
    Hence, I still can't download it (Your server at DigitalRiver resets before the download is complete. That server lacks the common resume feature)
     
  6. crofttk

    crofttk Registered Member

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    May 15, 2004
    Posts:
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    Location:
    Eastern PA, USA
    hello rhs94705,

    After you logon at the Acronis website, you need to follow the 2nd link under "My Account", on the left: "Registered Products", then click on the appropriate link in the middle of the page. You should then get a display of your serial number, your registration date and a link to "Download installation file if you lost your copy of the program. (File size: 58.31 Mb)"
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Posts:
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    Hello rhs94705,

    crofttk is right. You can download your software from the list of your registered products at our web site.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Kirill Omelchenko
     
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