I have been waiting for help from the acronis support but I haven't received any answer. I am unable to get the Try and Decide to load up. I click the start button, wait a couple minutes then all I get is the Failed to Start error, no messages or info with it. This is the new TI Home release. There is no 'About' link that shows the current version info nor is there any means of contacting Acronis from within the program. Has anyone any insightful info that may assist me? Thanx for your time.